Refund policy

Shipping, Returns and Exchange

We love to get it right for you, every single time you trust us with your purchase. We want you to have a hassle-free purchase experience.

We assure you that all products sold on Tesu are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

Possible resolution could be Replacement, Exchange or credit note

Faulty Items

All TESU products are 100% handmade by artisans around the globe. Due to the handcrafted nature of our products, there may be minor flaws & imperfections, which we believe are characteristics of the processes and add to the beauty and individuality of the items.

  • Returns are covered by the 15 Days Replacement Guarantee
  • The buyer needs to intimate TESU within 15 days of receipt of goods about the reason for the exchange
  • Replacement is subject to the availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at the existing stock and order a replacement from the same, subject to the same or lower price.

 Shipping Policy 

  • After confirmation of order from our customer support team, products are couriered within seven business working days or refer product description in case of made to order products
  • Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
  • We have tied up with reliable delivery partners
  • Delivery charge varies depending on the value of the shopping cart and the delivery pin code. You will be advised of the delivery charges on the checkout page.