FAQs

1. What is Tesu ?

Tesu is a premium home décor and lifestyle brand that offers handcrafted furniture, antiques, and décor pieces. Every product is designed to bring timeless charm, sustainability, and artisan craftsmanship into modern homes.

2. What kind of products does Tesu offer?

We specialize in antique furniture, lighting, mirrors, wall décor, rugs, brassware, ceramics, and home accessories. Our collection is curated to suit a variety of interior styles—modern, traditional, vintage, bohemian, and minimalist.

3. Are Tesu products handmade?

Yes, most of our products are handmade by skilled Indian artisans using sustainable materials such as reclaimed wood, brass, ceramics, cane, and textiles.

4. Does Tesu have a physical store?

Yes, we have a physical store in Bhopal, Madhya Pradesh (India), apart from our online store.

5. Can I customize furniture or décor from Tesu?

Some of our products can be customized. Please reach out to us at connect@tesuindia.com or WhatsApp us at +91 8109000445 for customization requests.

6. How do I place an order on Tesu ?

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Secure payments are accepted via all major credit/debit cards, UPI, and PayPal.

7. Does Tesu ship internationally?

Yes, we offer worldwide shipping. Delivery timelines and charges vary depending on the destination.

8. How long does delivery take?

  • Domestic orders: 5–7 business days

  • International orders: 10–15 business days

  • Made-to-order or customized products: 20–25 days

9. How can I track my order?

Once shipped, you will receive an order tracking number via SMS/email.

10. Are Tesu products eco-friendly?

Yes, many of our products are made using sustainable materials and reclaimed wood, supporting eco-conscious living.

11. What is Tesu’s return and exchange policy?

  • We do not accept returns.

  • Exchanges are only accepted if an item is damaged or defective, and must be requested within 15 days of delivery.

12. How do I request an exchange?

Contact us via WhatsApp at +91 8109000445 or email us at connect@tesuindia.com with your order ID and issue details.

13. Do you offer refunds?

Refunds are not offered. Instead, a credit note is issued in cases where we are unable to fulfill the order. Credit notes are valid for online and in-store purchases.

14. How can I care for Tesu ’s products?

Care instructions are mentioned on each product page. For example:

  • Wooden furniture – Clean with a dry cloth, avoid direct sunlight.

  • Brassware – Wipe with a soft cloth, avoid harsh chemicals.

  • Fabrics – Gentle handwash or dry clean only.

15. How can I stay updated on Tesu’s new arrivals and offers?

You can subscribe to our newsletter or follow us on Instagram, Facebook, and Pinterest to get updates on promotions, sales, and new launches.