We assure you that all products sold on TESU are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided. 

Return and Exchange Policy :

All our Home category products are not eligible for any return/exchange unless you have received it in a poor/damaged condition. Return pick charges will be borne by TESU in of damaged / incorrect product only. 

You can request an at-home pick-up for your exchanges by writing to connect@tesuindia.com. or calling/WhatsApping our customer care at +91 8109000445  or +91 8602067751 from Monday to Saturday . We’ll look into the issue and get back to you within 48 working hours.

Refund Policy : 

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. Please note that the return/exchange request will only be accepted once.

For all accepted returns, we will issue a credit note immediately after we receive the product from your end which is valid online for a year, or exchange for another available product. 

In case of Refunds , it will be processed within 10-15 days from the date of acceptance.